FAQ's

Have more questions? No problem! If your question isn't answered here please feel free to email us or call us so we can help.

Thanks!

  • Why do stylists charge different amounts?   ~Each stylist is 100% qualified and awesome at what they do, however some of us are seasoned with 10-15+ years experience while others are still just starting out.  We charge based on years of experience, certifications, specialty services and timing to ensure every guests needs and wants are met. 

  • Why do you charge an hourly rate for some services?   ~Great question! We do this for a few different reasons, the most important being because certain services require undivided attention.  Some colors stop working after a period of time while others continue to work until you take it off or it falls out. Yikes! So for that very reason it is imperative that we are available to check your hair throughout the processing time to ensure healthy, strong and beautiful hair. 

  • Why do I need to give a credit card number when booking my appointment?    ~This policy is in place to ensure guests value our time as much as we do theirs. We completely understand that things come up and we are sensitive to that, however it is unfortunate that some guests will schedule a 2+ hour service and simply not show up or call to let us know. In a commission salaried industry we don't get paid when we don't have a client and we can't imagine anyone would like to go to work and not be compensated, especially when there are clients who would have gladly taken that slot had we known you couldn't come.

  • What happens if I'm not in love with my hair after my appointment?    ~While we take every opportunity throughout your consultation to make sure we are on the same page as our guests things do happen.  Simply call us and let us know your concerns.  If you aren't happy with your hair within the first 1-2 weeks we will gladly do what we can to make it right.  We want you to be 100% happy, considering you are walking advertisement for us!

  • Is it okay to bring a photo of what I want?     ~One MILLION percent YES!  We love photos of your inspiration, along with total transparency as to your hairs color/chemicals history.  This helps us so much to get into your head and physically see what you are hoping to achieve. And rest assured we will always be upfront about whether that vision is doable for your budget, time and upkeep wants.